As part of our return management, we perform the following tasks:

  • We provide you with a local address where the customer can return the goods.
  • Returns are stored in our warehouse until shipped collectively to you within agreed periods.
  • We check if the returned products are damaged, used, or meet the established criteria, taking photos of them and archiving the documentation.
  • Returns are administered: you will also be provided access to the inventory of returns and the database.
  • We can handle the warranty issue by ourselves or with the help of your team.
  • We also perform additional and non-standard services at your request.

Do you have a non-standard service request? Contact us for a quote.