We can currently offer the following services for your e-commerce company in Croatia:
Delivery to Croatia
- Delivery to the customer’s door by a local courier.
- Payment: Cash on Delivery (COD)/payment by card.
- It is possible for the customer to change the date of delivery and the delivery address.
- Refunds: we make HRK transfers to your bank account in Poland or Croatia.
Management of returns
- You will get an address in Croatia where the customer can return the goods.
- Returns are stored in our warehouse until shipped collectively to you within agreed periods.
- We check if the returned products are damaged, used, or meet the established criteria, taking photos of them and archiving the documentation.
- Returns are administered: you will also be provided access to the inventory of returns and the database.
- We can handle the warranty issue by ourselves or with the help of your team.
Customer Service
- Our multilingual team will communicate with your customers in Croatian on behalf of your company, providing your customers with pre-sale and after-sale support by phone and email, also via chat and “call-back” solutions.
- Our colleague will process orders and provide information to your clients.
- Our colleague will process complaints and handle warranty returns.
- They will manage the order panel of your store.
- They will provide service in other areas in line with your guidelines.
- They will be in constant touch with a contact person on your side.
Regionalisation
- We will provide to you: a working address in Croatia,
- A local phone number,
- Customer Service and Support for your webshop in Croatian,
- Your store will be adapted to the appearance of a local Croatian store, so that you can gain the full trust of your customers.