We have been around in the Romanian market for 8 years. We can currently offer the following services for your e-commerce company:

Delivery to Romania

  • Parcel delivery methods:
  • To the customer’s door,
  • To 2500+ collection points in Romania.
  • Payment: Cash on Delivery (COD)/payment by card.
  • Refunds: we make RON transfers to your bank account in Poland or Romania.

Management of returns

  • You will get an address in Romania where the customer can return the goods.
  • Returns are stored in our warehouse until shipped collectively to you within agreed periods.
  • We check if the returned products are damaged, used, or meet the established criteria, taking photos of them and archiving the documentation.
  • Returns are administered: you will also be provided access to the inventory of returns and the database.
  • We can handle the warranty issue by ourselves or with the help of your team.

Marketplace support: eMAG and more

  • We will register your account on eMAG.
  • We will prepare files for product import and store integration.
  • We will maintain your account.
  • As a result, you will gain time to focus on the things that are important to you.

Pallet shipments and transport of furniture to Romania

  • Transport of furniture with delivery to your customers' address all around in Romania with Cash on Delivery (COD).
  • We offer pallet transport to Romania with Cash on Delivery (COD).
  • Refunds: we transfer HUF to your bank account in Poland or Romania.
  • We also offer the service of bringing the furniture to the customer’s door on the first floor.


  • Store your goods in our warehouse, we will pack them and ship them to your customer.
  • Fulfilment warehouses located in Hungary and Romania.
  • Integration of the warehouse system with your CRM via API.
  • Full automation of shipping.
  • You can save on international transport.
  • Guaranteed delivery in Romania the next day.
  • Optimisation and simplification of your warehouse processes.
  • You will have more time for more important things.

How it works:

  • You deliver your products to our local warehouse and administer stock levels,
  • The customer places an order in your webshop,
  • The order is forwarded to us via API,
  • Processing of the order, packaging and labelling with the label of the selected courier,
  • Delivery and payment on delivery,
  • Returns management,
  • Invoicing and reporting.

Customer Service

  • Our multilingual team will communicate with your customers in Romanian on behalf of your company, providing your customers with pre-sale and after-sale support by phone and email, also via chat and “call-back” solutions.
  • Our colleague will process orders and provide information to your clients.
  • Our colleague will process complaints and handle warranty returns.
  • They will manage the order panel of your store.
  • They will provide service in other areas in line with your guidelines.
  • They will be in constant touch with a contact person on your side.


  • We will provide to you: a working address in Romania,
  • A local phone number,
  • Customer Service and Support for your webshop in Romanian,
  • Your store will be adapted to the appearance of a local Romanian store, so that you can gain the full trust of your customers.

Support services

  • Translations: We prepare 2 drafts of the text by native speakers of Romanian before delivering the final translation.
  • We translate full websites for implementation in Romania with additional texts.
  • Online Marketing in Romania.
  • Accounting in Romania.
  • We will provide support services for you through cooperating partner companies.
  • We will design operational processes.
  • We analyse and optimise the supply chain.

Do you have a non-standard service request? Contact us for a quote.