We can currently offer the following services for your e-commerce company in Austria:

Delivery to Austria

  • Delivery to the customer’s door by a local courier.
  • It is possible for the customer to change the date of delivery and the delivery address.
  • Payment: Cash on Delivery (COD)/payment by card.
  • Refunds: we make EUR transfers to your bank account in Poland or Austria.

Management of returns

  • You will get an address in Austria where the customer can return the goods.
  • Returns are stored in our warehouse until shipped collectively to you within agreed periods.
  • We check if the returned products are damaged, used, or meet the established criteria, taking photos of them and archiving the documentation.
  • Returns are administered: you will also be provided access to the inventory of returns and the database.
  • We can handle the warranty issue by ourselves or with the help of your team.

Customer Service

  • Our multilingual team will communicate with your customers in German on behalf of your company, providing your customers with pre-sale and after-sale support by phone and email, also via chat and “call-back” solutions.
  • Our colleague will process orders and provide information to your clients.
  • Our colleague will process complaints and handle warranty returns.
  • They will manage the order panel of your store.
  • They will provide service in other areas in line with your guidelines.
  • They will be in constant touch with a contact person on your side.


  • We will provide to you: a working address in Austria,
  • A local phone number,
  • Customer Service and Support for your webshop in German,
  • Your store will be adapted to the appearance of a local Austrian store, so that you can gain the full trust of your customers.


  • Store your goods in our warehouse, we will pack them and ship them to your customer.
  • Fulfilment warehouse located in Hungary.
  • Integration of the warehouse system with your CRM via API.
  • Full automation of shipping.
  • You can save on international transport.
  • Guaranteed delivery in Austria the next day.
  • Optimisation and simplification of your warehouse processes.
  • You will have more time for more important things.

How it works:

  • You deliver your products to our local warehouse and administer stock levels,
  • The customer places an order in your webshop,
  • The order is forwarded to us via API,
  • Processing of the order, packaging and labelling with the label of the selected courier,
  • Delivery and payment on delivery,
  • Returns management,
  • Invoicing and reporting.

Do you have a non-standard service request? Contact us for a quote.